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To save you invaluable time and effort, our staff can
answer calls on your behalf using your greeting and information. Fully
trained on your products and services, they will function as your own
professional sales force – but without the associated employment
costs.
ANALYSIS
OF CALLER DATA
We offer full call tracking facilities, enabling you to monitor responses
to your marketing activities and to measure the impact of your contracted-out
call centre services. Caller information can also be collated into report
form to help identify areas of particular interest and to gather trend
data.
RESEARCH
We offer full telephone-based interview, research and customer survey
services, tailored to address your priorities. Our advisers are skilled
at asking probing and pertinent questions and can conduct research activities
across the UK.
TAILORED REPORTING
We can design a dedicated reporting system meeting your requirements
in terms of frequency and level of detail based on the services we are
engaged to supply.
PRO-ACTIVE MARKETING
We can undertake pro-active marketing calls on your behalf to create
new leads, convert existing leads and sell your organisation to potential
customers or clients.
EMAIL
SERVICE
We offer email access via our server - providing your own response address,
typically as yourorganisation@learningline.info, to allow your clients
alternative contact media.
SMS TEXT MESSAGING
We offer an SMS text messaging response method to ensure that customers
and clients can access your promotions or services at a time and a place
that suits them.
POINT OF CONTACT BOOKINGS/SALES
Our advisers are able to take calls on your behalf, book appointments
with your personnel, or receive response generated by your marketing.
Our Free phone access makes it simple and easy for your customers to
make contact with you.
CUSTOMER TRACKING
We can track your existing customer database or follow up email and
other enquiries from new customers. We can then report back to you in
a format suited to your marketing requirements.
FULFILMENT
We can also complement your advertising campaign by taking initial enquiries
from potential customers and forwarding all kinds of printed or electronic
material as an information pack or a ‘Keep Warm’ service
- which can then be followed up with further calls to ascertain effectiveness
or encourage sales.
